The Mystery Guest Myth.

David Sangwell

Flair Bartender. Mixologist. Bar Consultant. Bar Team Trainer. Podcaster. Cocktail Blogger. Scotch Drinker. PR friendly.

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  • Bob Sangwell

    Absolutely spot on. In any service industry, the only person qualified to comment on quality of environment, service and satisfaction is someone who knows the specific outlet, whether it be in bars, restaurants, shops, hospitals or schools, have a system in place that expects visits to other outlets in the same business or even group, and can give an informed opinion. It also gives the assessor something to take back to his own outlet, since there will always be something that is labour-saving, cost effective or novel in the approach.

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